Privacy Policy MDL97 — Your Personal Data Protection

MDL97 collects various types of information from users to ensure our services run smoothly, securely and in line with each individual's needs. The information we collect falls into two main categories:

Information You Provide Directly:

• Full name as shown on your identification card or passport.
• Date of birth for age verification purposes (18 years and above).
• Active email address used for account communications.
• A Malaysian mobile phone number registered in your name.
• Bank account or digital wallet details for deposit and withdrawal purposes.
• A copy of your identity card or passport during the KYC (identity verification) process.
• Additional information you provide when contacting our support team.

Information Collected Automatically:

• IP address and device information (device type, operating system, web browser).
• General location data based on your IP address.
• Gaming activity history and transaction records within the platform.
• The time and duration of your login sessions on the MDL97 platform.
• Cookie data and similar tracking technologies (see Section 8).

Your information is collected through various channels established by MDL97. Understanding how this collection works helps you know where and when your data may be recorded.

• Registration Form: When you register a new account at mdl97, you are required to provide basic information including your name, email, and phone number.
• KYC Process: When you submit identity documents for identity verification purposes prior to your first withdrawal.
• Platform Activity: Every time you log in, play games, make a deposit or withdrawal, or interact with any part of the mdl97 platform.
• Customer Support: When you contact us via live chat, WhatsApp, Telegram, or email, the content of those conversations may be stored for quality control and dispute resolution purposes.
• Cookie Technology: Through cookies and similar tracking technologies installed in your web browser or mobile app when using the MDL97 platform.

MDL97 uses collected personal data solely for legitimate and transparent purposes. Below is a summary table of our data usage purposes:

We will not use your data for any purpose other than those stated above without your prior consent. If you do not wish to receive marketing communications from us, you may withdraw that consent at any time via your account settings or by contacting our support team.

MDL97 maintains a strict policy regarding the sharing of user data. We does not sell, does not rent, and does not disclose your personal data to any external party for commercial purposes.

However, in certain limited situations, mdl97 may share some of your information with the following parties:

• Payment Providers: Required transaction information is shared with payment service providers such as FPX, DuitNow and card processors to facilitate deposits and withdrawals.
• Game Providers: Minimum required data is shared with licensed game providers such as Pragmatic Play, Evolution Gaming, and others to enable access to their games.
• Legal Authority: MDL97 will disclose required information to the relevant authorities if mandated by law or a valid court order.
• Fraud Prevention Service: We use third-party services to detect and prevent fraud — information shared is limited and protected by strict confidentiality agreements.

MDL97 continuously invests in the latest security infrastructure to ensure users' personal data is protected against unauthorized access, disclosure, alteration or destruction.

• 256-bit SSL Encryption: All communication between your browser and mdl97's servers is encrypted using the latest TLS protocol, ensuring data in transit cannot be intercepted by any external party.
• Secure Servers: User data is stored in licensed data centers protected by multiple layers of physical and digital security, including next-generation firewalls.
• Two-Factor Authentication (2FA): Users are encouraged to enable 2FA for an added layer of protection on their mdl97 account.
• 24/7 Monitoring: MDL97's cybersecurity team monitors our systems around the clock to detect any suspicious activity or intrusion attempts.
• Regular Security Audits: The mdl97 platform undergoes regular penetration testing and independent security audits conducted by certified security firms.
• Encrypted Password: User account passwords are not stored in plain text — they are encrypted using a one-way hashing algorithm that cannot be decrypted.

MDL97 does not retain your personal data longer than necessary for the stated purposes, or as required by applicable law.

• Active Account Data: For as long as your account is active and for 5 years after account closure, to meet financial compliance requirements.
• KYC Documents: Stored for a minimum of 5 years after the business relationship ends, in compliance with anti-money laundering legislation.
• Transaction Records: Stored for 7 years in accordance with accounting and tax requirements prescribed by Malaysian law.
• Support Communication Logs: Stored for 2 years for quality control purposes and to resolve any disputes that may arise.
• Cookie Data: Depending on the cookie type — session cookies are deleted when you close your browser, while persistent cookies are stored for a set duration (not exceeding 24 months).

Once the defined retention period ends, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

As a user of the mdl97 platform based in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) and mdl97's internal policies:

To exercise any of the above rights, please contact the mdl97 support team via live chat or email at [email protected]. We will process your request within 14 business days.

MDL97 uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns and ensure your account's security.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helping us understand how users interact with our platform through anonymous statistical data for continuous improvement purposes.
• Functional Cookies: Remembering your preferences such as language, display settings and login details to provide a more personalized experience.
• Security Cookies: Used to detect suspicious activity, protect your account from unauthorized access, and prevent fraud.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the MDL97 platform. For more information, refer to the "Help" section of your web browser.

The mdl97 platform may contain links to third-party websites or services, including game providers, payment processors, and social media platforms. This Privacy Policy applies solely to the mdl97 platform and does not cover the privacy practices of those third-party websites.

MDL97 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit. Any information you share directly with those third parties is beyond MDL97's control.

MDL97 is an online betting platform that exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If you are a parent or guardian and discover that your underage child has registered or is using the MDL97 platform, please contact us immediately at [email protected]. We will take prompt action to close the account and delete all associated data.

The age verification (KYC) process we implement is one of our key measures to ensure this platform cannot be accessed by minors. mdl97 takes this social responsibility seriously as part of our commitment to Responsible Gaming.

MDL97 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or technological developments.

When material changes are made to this Privacy Policy, we will:

• Updating the "Last Updated" date shown at the top of this page.
• Displaying a clear notice on the MDL97 homepage for a minimum of 14 days.
• Sending email notifications to registered users if the changes materially affect how we handle their data.

Continued use of the mdl97 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you may close your account by contacting our support team.

If you have any questions, concerns or complaints regarding this Privacy Policy or how MDL97 handles your personal data, our team is ready to assist.

For formal requests regarding your personal data protection rights, please clearly state the type of request (access, correction, deletion, etc.) and include sufficient identity verification information so we can process your request promptly and securely.